DoD Email Receipt Issue Update


We are currently working with the Department of Defense (DoD) regarding an issue that is impacting the receipt of our emails. While we work to resolve the issue, there are several options for DoD travelers who are in need of travel itineraries, invoices or other assistance.

1.  Download the CWTSato To Go mobile app to get real time access to all travel booked through CWTSatoTravel. This application is approved for DoD use and is available in the DoD app store. Please understand that you will need to register to access your invoice if you have not done so already, and it could take up to 30 minutes for upcoming trips to appear. If you encounter any difficulties with the app, click on the synch/refresh button located on the app in order to access all travel itineraries. 

2.  Go to  Once registered, you will have self-service access to download your travel itineraries and invoices.

3.  If your travel is within 24 to 48 hours, call CWTSatoTravel and request to have your travel documents sent to an alternate email address. The phone number for your travel office can be found by accessing the Travel Office Locator. Based on extremely high call volumes, please only use this option for urgent travel needs.

We appreciate your patience during this time.